This course in Arbitration, Mediation, and Conflict Resolution in the Public Sector is designed to help professionals develop essential negotiation, communication, and dispute-resolution skills tailored to public sector dynamics. Participants will learn how to identify sources of conflict, apply appropriate resolution techniques, and manage interpersonal and organizational tensions through principled negotiation and structured mediation.
Arbitration, negotiation and conflict resolution are central to public administration and service delivery. This course is designed to help participants understand the principles, strategies, and tactics that work best while developing their negotiation skills to resolve conflicts and influence others effectively.
This experiential and discussion-based course will examine conflict resolution approaches, conflict analysis and assessment, and practice listening and communication strategies that lead to sound decision-making and win-win outcomes.
Our goal is to provide participants with the learning tools and frameworks needed to manage conflict by managing emotions constructively and becoming more comfortable in developing the insight, intuition, and abilities for handling intense situations that result in effective resolutions.
We will do this by coaching participants to understand how, why, where, and when to apply conflict resolution and negotiation approaches as we analyze what strategies work best, and under what circumstances they are most effective.
This course aims to equip participants with a strategic understanding of conflict resolution, enhance negotiation confidence, and strengthen their ability to mediate disputes with professionalism and fairness in the public sector.
The course is intended for officers, deputy managers, senior leaders, directors and managers, team leaders, arbitrators, mediators, conflict managers, and other key administrators, board members, and industry leaders in the public and private sector, consumer groups, and government institutions.
The course is intended for officers, deputy managers, Sr. leaders, directors and managers, team leaders, arbitrators, mediators, conflict managers, and other key administrators, board members, and Industry leaders in the public and private sector, consumer groups and government.
Participants who successfully complete the Arbitration, Mediation, and Conflict Resolution in Public Sector course will receive a Certificate of Completion. This certificate confirms their readiness to lead with confidence in conflict resolution settings, utilizing practical tools, emotional intelligence, and formal dispute mechanisms to make sound, impactful decisions that support governance, accountability, and harmonious workplace and institutional relationships.
